Privacy Policy
Queensland Mack Muster
Effective Date: 01-02-2026
Queensland Mack Muster (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and activities. This may include:
– Name
– Email address
– Phone number
– Billing and payment details
– Event registration details
– Any other information you provide to us
We collect this information when you:
– Purchase tickets via our website (WooCommerce)
– Make donations (WP Donate)
– Make payments via Stripe
– Submit forms (Google Forms)
– Contact us via phone or email
2. Purpose of Collection
We collect, hold, and use personal information for the following purposes:
– Processing event registrations, ticket sales, and donations
– Processing secure payments via Stripe
– Communicating with you about events and enquiries
– Providing customer support
– Improving our website and services
– Complying with legal obligations
3. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary, including:
– Payment processors including Stripe Payments Australia Pty Ltd
– Banks and financial institutions
– Website and hosting providers
– Service providers such as Google (Analytics and Forms)
– Professional advisors
– Government authorities where required by law
Stripe may collect and process your payment information in accordance with its own privacy policy. We do not store your full credit card details.
Some of these third parties may be located outside Australia.
4. Overseas Disclosure
By providing your personal information, you consent to disclosure to overseas recipients, including service providers such as Stripe and Google. We take reasonable steps to ensure that such recipients do not breach the Australian Privacy Principles.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
All payments are processed securely via Stripe using industry-standard encryption.
However, no data transmission over the internet is guaranteed to be completely secure.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance user experience and collect website usage data.
We use Google Analytics to collect anonymised information such as:
– Website traffic and usage patterns
– Browser and device information
Stripe may also use cookies and similar technologies for fraud prevention and payment processing.
You can control cookies through your browser settings.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Contact Details
Phone: 04 8828 4822
Email: info@queenslandmackmuster.com.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
