Refund and Returns Policy
Queensland Mack Muster
Effective Date: 01-02-2026
This Refund and Returns Policy outlines the terms under which refunds, exchanges, and returns are handled for Queensland Mack Muster.
1. Event Tickets
– All ticket sales are final and non-refundable except where required under Australian Consumer Law.
– Tickets purchased via Event Tickets and/or WooCommerce are valid only for the specified event date.
– Tickets are non-transferable unless approved by us in writing.
2. Event Cancellation or Changes
– If the Event is cancelled, you may be entitled to a refund.
– If the Event is postponed or rescheduled, your ticket may be transferred to the new date.
– If the Event is significantly changed, we may offer a refund, credit, or transfer at our discretion.
3. Refund Requests
– All refund requests must be submitted in writing to our contact email.
– Requests must include proof of purchase.
– Refunds will only be processed back to the original payment method where possible.
4. Processing Times
– Approved refunds may take 5–10 business days to process.
– Processing times may vary depending on your payment provider, including Stripe and your financial institution.
5. Donations
– All donations made via WP Donate are voluntary and are non-refundable.
– Please ensure all details are correct before submitting a donation.
6. Merchandise (if applicable)
– If merchandise is sold, returns may be accepted for faulty or damaged items in accordance with Australian Consumer Law.
– Items must be returned in original condition with proof of purchase.
– We do not offer refunds for change of mind.
7. Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
8. Contact Details
Phone: 04 8828 4822
Email: info@queenslandmackmuster.com.au
